Here's a comprehensive yet clear **Terms & Conditions (T&Cs)** agreement tailored for **Killeen Texas Movers**, covering legal obligations, service expectations, liability, and storage partnerships:
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# **TERMS AND CONDITIONS OF SERVICE**
**Killeen Texas Movers**
*Effective Date: [Insert Date]*
**PLEASE READ CAREFULLY BEFORE USING OUR SERVICES.**
By booking or allowing Killeen Texas Movers ("we," "us," or "our") to perform moving or storage services, you ("Customer") agree to these legally binding terms.
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## **1. Acceptance of Terms**
Booking a move (via phone, website, or in-person) constitutes acceptance of these T&Cs. We reserve the right to update these terms; current version always applies.
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## **2. Services Provided**
We offer:
- Local & long-distance residential/commercial moving
- Packing/unpacking services (if selected)
- **Storage Coordination:** Optional storage at partner facility **Big Red Barn Storage** (subject to their separate rental agreement).
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## **3. Quotes & Pricing**
- **Binding Quotes:** Provided in writing after visual inventory assessment.
- **Non-Binding Estimates:** Subject to change if actual items/services differ.
- **Additional Charges Apply For:**
- Stairs, long carries (>75 ft), heavy items (pianos/safes)
- Shuttle services (inaccessible locations)
- Last-minute changes/add-ons
- Storage fees at Big Red Barn (paid directly to them)
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## **4. Payment Terms**
- **Deposit:** [X]% due at booking (non-refundable if cancellation <48 hours pre-move).
- **Balance Due:** Cash, credit/debit, or certified check on moving day **before unloading**.
- **Late Payments:** 1.5% monthly interest on overdue balances.
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## **5. Customer Responsibilities**
You agree to:
- Disclose all items to be moved (including high-value items >$100/lb).
- Secure parking/loading access permits.
- Prepare appliances/furniture (e.g., defrost fridges).
- Be present during loading/unloading.
- **Storage Items:** Label boxes clearly and provide Big Red Barn access codes if applicable.
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## **6. Liability & Valuation Options**
*(Choose ONE option below at booking):*
- **Basic Coverage (Included):** $0.60/lb per article (max $100/item).
- **Full Value Protection (Additional Fee):** Items covered at replacement value (deductible applies).
- **Third-Party Insurance:** Recommended for high-value items (e.g., art, antiques).
**Excluded Claims:**
- Items packed by Customer (unless damage due to mishandling)
- Perishables, plants, cash, jewelry, or hazardous materials
- Loss/damage in storage at Big Red Barn (covered under *their* policy)
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## **7. Storage with Big Red Barn**
- **Coordination:** We facilitate storage but do not own/operate Big Red Barn Storage.
- **Access:** You manage unit access directly with Big Red Barn.
- **Liability:** Storage risks governed by **Big Red Barn’s rental agreement** (provided separately).
- **Fees:** Paid directly to Big Red Barn; we assume no responsibility for billing disputes.
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## **8. Cancellations & Rescheduling**
- **Cancellation:** >48 hours notice: deposit forfeited. <48 hours: 50% of estimated total.
- **Rescheduling:** 1+ business days notice: no fee. Same-day: $150 fee.
- **No-Shows:** 100% of estimated total charged.
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## **9. Dispute Resolution**
- **Claims:** Damage claims must be submitted in writing within **30 days** of move completion.
- **Mediation:** Texas-based mediation required before litigation.
- **Governing Law:** Disputes governed by Texas state law.
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## **10. Force Majeure**
We are not liable for delays/cancellations due to:
- Extreme weather, natural disasters, or road closures
- Labor strikes, pandemics, or government orders
- Customer-provided inaccurate information
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## **11. Storage Unit Termination**
- To terminate storage at Big Red Barn, contact them directly per their agreement.
- We do not manage unit access, billing, or releases.
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## **12. Limitation of Liability**
Our maximum liability for any claim is **the lesser of**:
- The item’s depreciated value, or
- The chosen valuation coverage limit.
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## **13. Entire Agreement**
These T&Cs (+ written quote) supersede all prior discussions. No verbal agreements are binding.
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**CONTACT US:**
Questions? Reach us at:
📞 [Your Phone] | ✉️ [Your Email] | 🌐 [Your Website]
**Address:** [Your Physical Address, Killeen, TX]
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### **Key Considerations for Your Business:**
1. **Storage Partnership:** Explicitly state your role as a coordinator (not operator) for Big Red Barn.
2. **Texas Compliance:**
- Include required TXDMV #: [Your TXDMV License Number]
- Follow FMCSA rules for interstate moves.
3. **Military Clients:** Add flexibility clauses for deployment changes (common near Fort Cavazos).
4. **Accessibility:** Use bullet points/bold headers for scannability.
5. **Signature Requirement:** Add a *"Customer acknowledges receipt"* signature line to your moving contract.
**Recommendation:**
▶️ **Have a Texas attorney review** this document to ensure compliance with:
- Texas Business & Commerce Code
- Federal Motor Carrier Safety Administration (FMCSA) regulations
- Texas Department of Motor Vehicles (TXDMV) requirements
Place this T&Cs in your website footer, booking forms, and email confirmations.